IT Support

If you are a customer of Amethron directly or through our Alpena Computer Repair division our support team is available to assist with computer repairs, managed IT services, Microsoft 365 issues, and other services we provide.

Contact support

• Email: [email protected]

• Phone: (855) 466-6348

• Hours: 24/7 by email, M-F 9a.m. to 5 p.m. via phone

How We Help

We provide support for:

• Managed IT services.

• Business and home computer troubleshooting.

• Microsoft 365 setup and account assistance.

• Device setup, maintenance, and general technical support.

• Escalation of service issues related to your account or managed services plan.

Response Times

We aim to respond to support requests within an hour during normal support hours. Urgent issues will be handled as quickly as possible based on severity and service agreement.

How to Submit a Request

You can contact us by:

• Emailing our support team.

• Calling our support line.